Blog

June 20th, 2014

Often when I visit with a business owner or manager I am asked about this technology and how its use can save the company money over traditional telephony costs. This iVoips a lengthy post but I feel it is critical to share with those of you wondering if a business VoIP phone system would help enhance your business and save money whether you are a 3 user office or 500 user company the answer is, yes.

The truth is it has been around for quite a while. Who hasn’t heard of Vonage or the infamous Magic Jack VoIP phone service? Who has not grabbed a headset and called a friend using Skype? The fact is, VoIP or voice over IP comes in many flavors and it is here to stay and it was only a matter of time before it would become the new standard for business communications.

Over the past 15 years we have seen the telephony industry reinvent themselves with new products and services, often bundling their services with VoIP phone service, mobile phone service, and satellite television packages designed to be all inclusive. To reframe these thoughts on the evolution I think on a recent book I read by Simon Sinek who went into great detail about this evolution of corporate thinking and their actions.

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Nearly every day in the news you read about a Giant company such as AT&T or Facebook amongst others buying up a smaller company for millions if not billions of dollars. Wrap your head around that figure, 48.5 billion dollars. This begs the question why? The overstated reason is, they have no choice, the giant communications companies have had to reinvent themselves or die in this new business climate. In January 2014 earlier this year the Federal Communications Commission voted unanimously to begin the orderly shutdown of the old wireline telephone network. In 2003 over 90% of U.S. homes had a wireline phone connection. Today, it’s 26 percent! When was the last time you made a call from a public pay phone? Does your home town even have a newspaper in print edition? It’s no secret that technology and consumerization is driving these corporations to design their products and services around the consumer.

It is no secret today that if you are in business you must innovate your product and service delivery to stay competitive. To quote Simon Sinek “It is no accident that small businesses so often run innovation circles around large corporations. Though almost all large corporations today started small and innovative they seem to lose their ability to innovate when they get big. About the only way big companies flush with resources seem to innovate these days is when they buy smaller companies that have the big ideas.”

innovateAs a technology provider I deal with these innovative thinkers and their companies on a daily basis. I find innovative entrepreneurs building their businesses and providing their products and services to the public with a level of dedication and compassion that most large corporations only dream about.

A huge part of any company is their communications.  Quite simply it is the life blood of any company in keeping productive and staying in touch with it’s clients. What if we were to begin to look at adding technology to help unify communications betweeen you and your team and your customers? What products in the market were proven and could offer solid real time unified commununified communicationsications for your entire company yet be scalable and work with your existing technology, completely managed by your IT staff?

In 2013 Cybernut partnered with a leading business VoIP provider located here in North Texas.  As Certified Partners we are authorized to plan, engineer, and install the various Business VoIP deployments available to business customers whether you are an upstart with 3 users to our larger clients with on-premise phone systems linking to branch office locations in other areas around the world we can engineer and deliver professional Business Class VoIP solutions for our clients!

For more information and to view a short video on how these services are delivered and what impact they can have on your business, visit our page here: Cybernut Business VoIP Overview Video

Stephen B. Faulkner
CEO, Sr Engineer
Cybernut Solutions

May 12th, 2014

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This month Cybernut will complete the final move of critical servers and infrastructure into our data center in Richardson Texas. This migration is the final phase of a planned migration that began a year ago. By hosting your business critical servers, phone systems, and equipment in a data center you provide alternative ways and methods to stay in business should your physical office or operations suffer an outage or event. Many businesses are starting to see the benefits of this type of approach and are adopting remote access as a way to provide access to business systems from the office, home office, of anywhere in the world. At Cybernut we have long adopted the use of remote access and operate our critical servers and systems with 24/7 access to our systems from anywhere we can access the internet. As of June 1st our Garland retail office location will be closed. We will continue to offer free pickup and delivery for our local clients.

If you are interested in learning more about the data center and how this strategy would impact your business, call us at 972-216-8800 during regular business hours to arrange a day and time for a tour.

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A reminder to those of you who have not taken advantage of our online payment portal to remit payment. If you would like to save money and time over printing checks and buying postage, simply email billing@cybernut.net to be setup in our billing portal. All invoices and payment records are posted online in our secure billing portal. You may remit payments manually after logging in using all major credit cards or online check via ACH. You may also review and reprint any invoices and check for outstanding invoices due. Complete our auto pay form and receive 5% off your future invoices by automating your payment with us!

If you will be mailing checks to us in the future please ensure that you are using our billing address below.

Cybernut Solutions
1515 North Town East Blvd #138-122
Mesquite, TX 75150

February 2nd, 2014

New this month is the addition of our service vehicle with a wrap design using feedback from many of our clients and friends at Cybernut Solutions. Look for this the next time one of our technicians or engineers visit your office!

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December 11th, 2012

An important consideration when buying a computer for work purposes is whether you should purchase a consumer model or a computer specifically designed for business. Many computer manufacturers offer what appear to be the same computer make and model in both their home and business divisions, but they are actually not the same computer. Here’s what you need to know about the differences between consumer and business grade PCs, and which kind you should get for your home or mobile office.

Percent of Business vs. Personal Use

First determine how often you will be using the computer for business use. If you telecommute infrequently (e.g., only during rare severe weather), then a consumer class PC should be just fine — provided the computer has the appropriate applications and resources for your job, of course. Likewise, if you’ll be using it 90% for personal entertainment and only 10% for work, a consumer computer may be more fitting.

Computers sold to consumers usually cost less than business PCs, and since they’re sold everywhere, including Best Buy and Walmart, you can pick up a consumer computer very quickly and easily.

Durability and Reliability

For more dedicated or serious work use, invest in a business class computer, which offers more value in the long run than the consumer counterpart. Business computers are built to last, with higher quality components that are tested more rigorously. Parts used for consumer computers may be more generic or even cheap, while computers designed for professional use more often include higher grade materials and name-brand parts. This emphasis on durability means that a business class laptop or desktop you buy now should last you several years.

Business-Appropriate Features

Business grade computers offer more features for professional work, such as fingerprint readers, remote desktop control software, and encryption tools. The professional operating system version that comes on business PCs is also more suited for workers than the home version; Windows 7 Professional, for example, has features — which Windows 7 Starter and Home editions do not have — for easily joining a corporate network and using Windows XP software. If you’re not convinced yet, consider this: business PCs typically don’t include the crapware that bogs down so many consumer PCs.

Service and Warranty

Finally, business computer systems come with better support options and may be more easily supported by your employer’s IT department as well. The default warranty on business computers is usually longer than those on consumer models. Business users also tend to get priority support, via a dedicated support line, and you can opt for on-site tech support available within hours rather than having to send in your computer for repair, which could take weeks.

 

Closing Thoughts

Business class computers are designed to reflect and support companies’ critical reliability and performance needs. If you’re buying a laptop or desktop PC to make money (i.e., for work), invest in one designed for business users and the investment should pay off in terms of better reliability, easier troubleshooting, and more professional features. If you find a consumer model that you’re interested in, check if the manufacturer offers a similar model in its business division. Either way you decide be sure to set your expectations from the start. A consumer pc is going to have home versions of windows and will not include Microsoft Office. Ask yourself how long you can afford to wait for the computer to be repaired? What will happen to the data on PC that you ship to the manufacture for service on your consumer machine? Cybernut Solutions recommends business lines of computers coupled with next business day onsite warranty service by the manufacturer so your drive data is protected and down time is kept to a minimum.

By Melanie Pinola

December 11th, 2012

You are sitting at your
computer working and suddenly it shuts off. You push the power button to turn it back on and nothing happens. You look at the back of the machine; it is still securely plugged in. Sitting there you realize that your computer just crashed. Everything is gone. All of your family photos, videos, all of your work; it is all gone. A scenario such as this is why it is vitally important to create a back up of all of your data.

Backing up data is something that most people do not give much thought to until something happens. Of course, by then it is too late. Cybernut Solutions has the answer to this problem; it is called Cybernut Online Backup. Cybernut Online Backup is an inexpensive option for ensuring the safety of your invaluable data, and it requires little to no work on your part. So how does this wonderful program work? It is easy; just bring your PC to Cybernut Solutions. We install the backup program and set it up to send all of your work, pictures, videos, etc… to our backup servers where it is encrypted and stored for future retrieval. This gives Cybernut the ability to access and restore your data in the event that it can no longer be accessed from your PC.

Now you may be thinking “My computer is brand new, it is not going to crash. I have nothing to worry about.” While it is true that the chances of a brand new PC crashing are minimal that is only one of the many ways to lose your data. Other ways to lose data include natural disasters, viruses that destroy it, or a virus so bad that the only way to remove it is to wipe out the hard drive and start over. These are only a few of the ways that people lose their data every day. If one of these events does occur and you have no back up your data is gone forever. This is why it is vitally important to back up all of your data. Cybernut Solutions provides an inexpensive, easy way to ensure the safety of your family photos, videos, and all of your hard work. Do not become another statistic of data loss; take action today and protect your data with our automated backup. Contact us at 972-216-8800 during normal business hours for more information on our Online Backup Service.

Summary: Every week 140,000 hard drives fail in the United States. 31% of computer users suffer a complete data loss due to hard drive failure. Statistics and real world data loss tracking can be found at this URL: http://datalossdb.org/

Article Contributed by Cybernut Technician: Jinger Francis

Jinger Francis
jinger@cybernut.net
972-216-8800 x5840

November 7th, 2012

Fixed-rate Computer Support for businesses in greater Dallas area…

Cybernut Solutions is devoted to providing companies with satisfying Computer Support with a predictable budget. Through their budget-friendly service plans, you get Network Services that best meets your requirements without burning a hole in your pocket.


(Rowlett) November 6, 2012 – The Rowlett Chamber of Commerce welcomed new member Cybernut Solutions with a ribbon cutting on Tuesday, October 30.

Their team of professionals are experts in IT Consulting, so you can count on them to provide all the support and service you need for your business in Dallas and the surrounding areas.

With Cybernut Solutions as your trusted technology partner, you can:

  • Enhance productivity – with minimal disruption to your work time
  • Seize more business opportunities – as they take charge of your technology
  • Make a sound IT investment – with technology that will increase your ROI through increased productivity and efficiency
  • Protect everything you’ve worked for – with world-class security & backups for your network and data
  • Stay calm – never be surprised by IT costs again, scheduled equipment refreshes before the failures

Cybernut Solutions offers the Computer Support that gives your business the advantages of modern technology, with the cost-effective support plan you need to maintain it. Serving the Metroplex areas of Dallas, Richardson, Garland, Mesquite, Rowlett and Rockwall, they have designed their Computer Support to help you achieve your long-term business goals.

With IT Consulting based on a predictable monthly rate, you can enjoy the benefits of advanced Network Services without worrying about what it’s going to cost you. Let Cybernut Solutions show you how their services can increase the bottom line of your business.

Cybernut Solutions

Stephen Faulkner, Owner
337 Oaks Trail, Suite 108
Garland, TX 75043
(972) 216-8800
cybernutsolutions.com

Published with permission from Rowlett Chamber of Commerce. Source.

October 2nd, 2012

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Cybernut Solutions will hold a ribbon cutting ceremony on Thursday, October 11 at 11:30am to announce the opening of their new office in Garland, Texas.   Stephen B Faulkner President of Cybernut Solutions, Ron Jones,  Mayor of Garland, Council Representative Preston Edwards, Paul Mayer CEO Garland Chamber, Karina Olivares President Garland Chamber will be on hand to take part in the festivities.
WHAT:  Ribbon Cutting Ceremony – Grand Opening of Cybernut Solutions in Garland TX
WHEN:  Thursday, Oct 11 at 11:30AM
WHERE:  337 Oaks Trl, Suite 108, Garland TX 75043 – MAP IT

 

Cybernut clients, friends, vendors and chamber members are invited to attend and join us for lunch catered by Jason’s Deli.

 

There will be a  drawing for event giveaway for a new Kindle Fire HD tablet ($200 value)

 

May 13th, 2012

There’s a big gap between what physicians thought they could do, and what they were eligible to do, to collect meaningful use incentives last year, according to a new study, which appears in the May issue of Health Affairs.

The study shows that 91 percent of physicians nationwide were eligible for federal electronic medical record (EMR) incentives in 2011. However, only 10 percent intended to apply for the program.

That number was on the low side of what the federal government had anticipated. The Center for Medicare & Medicaid Services had estimated that 10 percent to 36 percent of Medicare-eligible professionals and 15 percent to 47 percent of Medicaid-eligible professionals would demonstrate meaningful use in 2011.

According to the authors, among physicians intending to apply for meaningful use, about 21 percent were ready with the 10 core capabilities. Even in the state with the highest degree of readiness - Wisconsin - only 32 percent of physicians were ready with the 10 core capabilities.

The authors say the low level of readiness illustrates the challenges in meeting the federal schedule for financial incentives. Healthcare practices have support options, however. Your IT provider can help you if you need assistance preparing your meaningful use.

Published with permission from TechAdvisory.org. Source.

April 17th, 2012

Stage 2 is coming, and the focus of the electronic medical record (EMR) community is shifting from the capture, to the exchange of health information. According to one industry insider, when it comes to true interoperability, here are 10 things your EMR may need:

  1. Single sign-on (SSO). Applications tend to proliferate, and if you don't allow people to switch between these applications using a common login and password, users will get frustrated and give up.
  2. Context transitions. As applications grow, and you need to integrate them into an EMR, SSO won’t be enough, because you’ll still lose the “active patient or task" being performed. You’ll also need to provide for the transition of context between applications.
  3. Widget publishing. EHRs often have hundreds of functions, and if some are exportable or publishable as widgets, they become much easier to integrate into new user interfaces in the future.
  4. Widget consumption. EMRs will become more like containers of cross-application functionality than innate functionality, so consuming widgets will be a basic requirement.
  5. Mash-ups. EMRs should allow access to their content through the content management interoperability services (CMIS) standard, thereby allowing users to unlock content they have in various health records.
  6. Customizable dashboards. EMRs should provide dashboards that can be tailored by organization, user role, or even user.
  7. Interactive Voice Response (IVR). IVR, which allows an EMR to interact with users through phones and other voice systems, such as Skype, will improve collaboration with patients and other physicians who aren’t at a computer.
  8. Voice recognition. This will help users conduct EMR tasks more efficiently.
  9. Natural language understanding. Because most EMR data is entered by humans, an EMR must integrate with systems that can convert the spoken word or typed text to structured data.
  10. Customizable data import and export. A good EMR must allow customizable importing and exporting of simple lists in common formats, such as Excel, CSV and XML.
Details about these tips, and an additional two not discussed above, can be found here.
Published with permission from TechAdvisory.org. Source.

April 4th, 2012

Q1 2012 had some big surprises in store for us so far this year. In February we welcomed Knightvest Capital to our managed services program. The following month in March we welcomed Equest Therapeutic Horsemanship a local non-profit organization (www.equest.org) well known for their Equine assisted therapy programs over the past 30 years in North Texas. We also attended their recent local gala for volunteers and were impressed by the work and dedication their staff and volunteers deliver to the community.

The first quarter was very busy with fresh new referrals coming in from our valued clients. To date this year we have given out one windows 7 Professional Toshiba laptop as a thank you gift and one MacBook Pro valued at over $1500 as our thank you to those clients remembering us when they hear of a company looking for help with their technology needs. By simply visiting our referral link at our website (http://www.cybernutsolutions.com/about-us/referral-program/)  you too can share our secret of world class service and participate in our referral program.

Business Referrals are the highest form of flattery  to us!